SHIPPING + RETURNS
NORTH AMERICAN SHIPPING
Jennifer Joan offers worldwide shipping via Canada Post. Packages are shipped within 2-3 business days of order confirmation. When you place an order with Jennifer Joan, you will receive an order confirmation via email.
Customers are responsible for all import duties, taxes, and brokerage fees. These fees may be charged to you when your package reaches the border, and are not included in our shipping charges. Please expect 2-4 weeks for delivery due to transit and customs.
If you are not satisfied with your purchase, please return the item to us within 30 days of purchase and we will issue a full refund to your original method of payment, minus a $3 processing fee. Please note that original shipping charges will not be refunded.
Returns must contain at least 50% of the original contents. Only items purchased at regular price may be refunded. You will be responsible for paying your own shipping costs if returning an item. If you require additional information regarding returns or exchanges, please feel free to email us using our contact form, click here.
Processing of returns takes approximately 14 days from receipt of the product.
To make a return, please send the item, along with your receipt or proof of purchase with your contact information, to:
JENNIFER JOAN SKINCARE
Attn: Returns Department
PO Box 36050, Lakeview PO
Calgary, AB Canada